FAQs
Can a team preference be specified or is the jersey random?
In principle, the jersey is random. However, we are aware that each person has less popular teams. You can therefore indicate the teams that you do not wish to receive in the space dedicated to this purpose when you click on a BlindBox.
During your next orders, we recommend that you indicate in this space the jersey(s) that you have already received, in order to avoid receiving them twice, even if the risk is low given the variability of our stocks.
Are the jerseys authentic?
Yes, all our jerseys are new and official (the sale of fake jerseys is illegal). All our jerseys are sent with their original labels.
I am not satisfied with my jersey.
We are sorry about this. However, it is difficult, if not impossible, to satisfy everyone. We try our best to send a jersey that meets your expectations.
If you really don't like your jersey, you can write to us at the following address: blindboxfs@gmail.com describing the reasons why you don't like your jersey. So we will try to find a solution together.
For your next order, if you no longer want to risk being disappointed by the mystery jersey, you can go to limited offers to directly choose the jersey that would please you. We regularly update this page with new jerseys for all tastes.
Does BlindBox offer jerseys for men, women or children?
For the moment we only offer adult BlindBoxes and children's BlindBoxes. BlindBoxes for women will arrive in our stocks very soon!
What types of jerseys are in BlindBoxes?
You will only find club or nation match jerseys, so no training jerseys or other equipment. Jerseys come from all over the world and from different leagues, there is no limit!
In the BlindBoxes, but also in the limited offers, you will only find jerseys from the 20/21, 21/22, 22/23 and 23/24 seasons. But we advise you to stay tuned because it is possible that BlindBoxes with special limited editions will see the light of day very soon!
We would like to point out that the goal is to introduce you to jerseys, but also to teams. It is therefore entirely possible that you receive a jersey from a team that is unknown to you, just as it is possible that you receive a jersey from a team at the top of the rankings.
If you are a big collector and would prefer to receive a jersey from a team you don't know, you can specify this in the comments section when ordering! We will try to satisfy your request :)
What is the delivery delay?
Your order will arrive within 2 to 7 business days. However, as our stock varies greatly, deliveries may be slightly delayed. If this is the case for your order, you will be informed by email as soon as possible.
Do you deliver to all countries or only to Switzerland?
We deliver internationally all over the world , so don't hesitate!
We operate on the "incoterm DDU" principle (Delivery Duty Unpaid). If you order from outside Switzerland, you may be charged import or customs fees, depending on the legislation of the country concerned. Customs or import duties are charged once the package arrives in the destination country.
The recipient is responsible for any additional charges resulting from customs clearance; we have no control over these charges and cannot predict them.
Customs policies vary from country to country and you are advised to contact your local customs office for further information.
Can I return an item?
Unfortunately, it is not possible to return a jersey received in a BlindBox. This is why we advise you to choose your usual size carefully to be sure that it suits you.
For jerseys ordered in the "limited offers" section you can return them under certain conditions. For more information, we invite you to consult the following page: Refund policy
Please note that returns are at your expense.